Support
For product help, bug reports and technical assistance.
Product Support
For bug reports, product help, technical issues and account enquiries. Please include your device type, app version and a short description of the issue where possible.
We aim to respond within 2 business days.
Have a feature idea? Send it to ideas@hakealabs.com
For general enquiries, visit our Contact page.
Frequently Asked Questions
What devices do your apps support?
Our apps are designed for iPhone running iOS 16 or later, with full iPad support.
Is my data stored in the cloud?
No. Your data is stored locally on your device. We take a privacy-first approach and do not upload your personal information to external servers.
Do you offer refunds?
Refunds are handled through the App Store in accordance with Apple's refund policy. You can request a refund directly from Apple.
How do I delete my data?
You can delete the app to remove all stored data, or use the in-app data management options to selectively clear your information.
Do your apps require an internet connection?
Core features work fully offline. Some AI-powered features require an active internet connection.