Terms of Service

Last updated: June 2026

These Terms of Service ("Terms") govern your access to and use of the applications, website, products and related services provided by Hakea Labs ("we", "us", "our").

By downloading, accessing or using our services, including TeamLens, LifeLens, Magpie, OldMate, SnackRadar, Tilly and related offerings (collectively, the "Services"), you agree to these Terms. If you do not agree, please do not use the Services.

Different apps work differently — some require an account and may offer paid features, while our product-discovery apps (SnackRadar and Tilly) are free and work without an account. This single agreement covers them all; where an app does something notably different, we say so, and app-specific terms are set out in section 21.

1. About Hakea Labs

Hakea Labs is an Australian sole trader business developing practical digital tools designed to help people stay organised, think clearly and work more effectively.

Business details may be updated from time to time on our website.

2. Eligibility

You must be legally capable of entering a binding agreement in your place of residence to use the Services.

If you are under the age required to do so, you may only use the Services with the involvement and consent of a parent or legal guardian.

Our Services are intended primarily for adult users.

3. Changes to These Terms

We may update these Terms from time to time to reflect changes in our Services, pricing, legal obligations or business operations.

When material changes are made, we may:

  • update the "Last updated" date above
  • publish the revised Terms on our website
  • notify users through the Services where appropriate

Your continued use of the Services after updated Terms take effect means you accept the revised Terms.

4. Your Account

Some features may require an account or sign-in through third-party authentication services such as Apple Sign In. Some apps — including our product-discovery apps SnackRadar and Tilly — do not require an account at all; you use them as a guest, identified only by a pseudonymous identifier generated on your device (see section 21).

You are responsible for:

  • maintaining the confidentiality of your login credentials
  • activities occurring under your account
  • ensuring account information remains accurate
  • notifying us promptly of suspected unauthorised access

We may suspend or restrict accounts where reasonably necessary for security, misuse prevention or legal compliance.

5. Licence to Use the Services

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Services for your personal use or internal business use.

This licence is granted, not sold.

Except where permitted by law, you must not:

  • copy, reproduce or republish the Services
  • modify or create derivative works from the Services
  • reverse engineer, decompile or disassemble the Services
  • sell, rent, lease, sublicense or commercially exploit the Services
  • interfere with security or functionality
  • use the Services for unlawful purposes

6. Subscriptions, Billing and Purchases

Some features may require a paid subscription or one-time purchase. Some apps, including SnackRadar, are free in their current versions and contain no in-app purchases or subscriptions, so no fees are payable by you to use them.

Where purchases are made through the Apple App Store:

  • Apple manages billing and payment processing
  • subscriptions may renew automatically unless cancelled through your Apple account settings
  • pricing may vary by region or platform
  • refunds are generally managed under Apple's policies and processes

We do not receive your full payment card details.

We may change pricing or product tiers in the future, subject to applicable law and platform rules.

7. Acceptable Use

You agree not to use the Services to:

  • breach any law or regulation
  • infringe another person's rights
  • upload unlawful, abusive, harmful or misleading content
  • interfere with systems, networks or security
  • scrape, crawl or automate unauthorised access
  • introduce malware or harmful code
  • impersonate another person
  • misuse AI-assisted features
  • collect information about other users without authority

8. Intellectual Property

All rights, title and interest in the Services are owned by Hakea Labs or its licensors.

This includes, without limitation:

  • software code
  • architecture
  • product logic
  • workflows
  • prompts
  • layouts
  • databases
  • text
  • graphics
  • icons
  • designs
  • branding
  • logos
  • audio-visual elements
  • documentation
  • compilations
  • updates and enhancements

The Services are protected by Australian and international intellectual property laws, including copyright, trade mark and confidential information laws.

Except as expressly permitted by these Terms, you must not copy, adapt, distribute, publish, reverse engineer or exploit any part of the Services without prior written consent.

Hakea Labs, TeamLens, LifeLens, Magpie, OldMate, SnackRadar, Tilly and related names, logos and marks are business identifiers or trade marks of Hakea Labs.

9. Your Content

Some Services allow you to create, upload, store or organise content, including notes, reminders, relationship details, tasks and other information ("User Content").

You retain ownership of your User Content.

You grant us a limited right to host, process, transmit and use User Content only as reasonably necessary to:

  • operate the Services
  • provide requested features
  • sync data where enabled
  • generate AI-assisted outputs
  • maintain security
  • improve functionality in aggregated or de-identified form where appropriate

You are responsible for:

  • the legality and accuracy of your User Content
  • ensuring you have authority to enter information relating to others
  • keeping your own backups where appropriate

We do not claim ownership of your User Content.

10. AI-Assisted Features

Some features may generate summaries, suggestions, structured outputs or other AI-assisted responses.

You acknowledge that:

  • AI outputs may be incomplete, inaccurate or unsuitable for your circumstances
  • outputs are provided for convenience only
  • outputs are not professional advice
  • you remain responsible for decisions or actions taken using outputs

We may use third-party providers to deliver these features. The specific AI models, providers or infrastructure used to power AI-assisted features may change from time to time without notice. We do not guarantee the continued availability of any particular model or provider.

10.1 Service Allowance

AI-assisted features are provided as part of your plan's service allowance. Each plan tier includes a defined number of AI requests per calendar month. Usage beyond your plan's allowance requires an upgrade to a higher tier. Allowances reset at the beginning of each calendar month and do not roll over. We may adjust allowance levels from time to time; material changes will be communicated through the Services or our website.

10.2 Fair Use of AI Features

AI-assisted features are intended for personal, good-faith use consistent with the ordinary functionality of the Services. You agree not to:

  • use automated tools, scripts or bots to generate AI requests
  • systematically extract, harvest or redistribute AI-generated outputs
  • attempt to circumvent usage limits, rate controls or access restrictions
  • use AI features in a manner that places unreasonable or disproportionate load on our systems or third-party providers

We reserve the right to throttle, suspend or restrict access to AI features where we reasonably believe usage is inconsistent with this fair-use policy, and to modify rate limits or introduce additional safeguards as needed to maintain service quality for all users.

11. Beta, Preview and Experimental Features

From time to time we may release beta, preview or experimental features.

These features may be incomplete, change without notice, contain errors or be removed entirely.

Use of such features is at your own discretion.

12. Third-Party Services

Our Services may interact with third-party platforms or providers, including Apple, cloud services, analytics tools or AI providers.

We are not responsible for third-party products or services, which remain subject to their own terms and privacy practices.

13. Disclaimers

To the maximum extent permitted by law, the Services are provided on an "as is" and "as available" basis.

We do not guarantee that the Services will be:

  • uninterrupted
  • error-free
  • secure at all times
  • suitable for every purpose
  • free from delays or outages

Nothing in these Terms excludes non-excludable consumer rights under applicable law, including the Australian Consumer Law.

14. Limitation of Liability

To the maximum extent permitted by law, Hakea Labs is not liable for indirect, incidental, consequential, exemplary or special loss, including loss of profits, revenue, goodwill, business opportunity or data.

Where liability cannot be excluded, our total aggregate liability for claims connected with the Services is limited to the greater of:

  • the amount paid by you to us for the relevant Services in the 12 months before the claim arose; or
  • AUD $100

Nothing in these Terms limits rights that cannot lawfully be excluded.

15. Indemnity

You agree to indemnify Hakea Labs and its contractors, representatives and service providers against claims, losses, liabilities and expenses arising from:

  • your misuse of the Services
  • your breach of these Terms
  • your infringement of another person's rights
  • your User Content

16. Suspension and Termination

We may suspend, restrict or terminate access to all or part of the Services where reasonably necessary, including for:

  • breach of these Terms
  • misuse
  • security concerns
  • legal compliance
  • operational changes

You may stop using the Services at any time by deleting the apps and ceasing use.

Sections intended to survive termination continue after termination, including intellectual property, disclaimers, liability limits and dispute provisions.

17. Feedback

If you provide suggestions, ideas or feedback regarding the Services, you agree we may use them without restriction or obligation to compensate you.

18. Governing Law

These Terms are governed by the laws of South Australia, Australia.

You submit to the non-exclusive jurisdiction of the courts of South Australia, subject to any rights you may have under applicable consumer laws.

19. Dispute Resolution

If you have a concern, please contact us first so we have an opportunity to resolve it promptly and practically.

We encourage informal resolution before formal proceedings where reasonable.

20. Severability and Entire Agreement

If any provision of these Terms is unenforceable, the remaining provisions continue to apply.

These Terms, together with any policies expressly referenced (such as our Privacy Policy), form the entire agreement between you and us regarding the Services.

21. App-Specific Terms — Product-Discovery Apps (SnackRadar and Tilly)

The following terms apply specifically to our product-discovery apps, SnackRadar and Tilly, and supplement the general terms above. Where there is any inconsistency, this section prevails for those apps. These apps are also subject to Apple's standard App Store Licensed Application End User Licence Agreement; where these Terms are silent, that agreement applies.

21.1 What these apps are

SnackRadar and Tilly are discovery tools that surface new, limited-edition, returning and alternative products available in Australia — snacks, confectionery, drinks and fast food in the case of SnackRadar, and beauty products in the case of Tilly — and, where we know it, the retailers and states in which they are available.

These apps are informational only. They are not shops, and we do not sell products through them. Availability, pricing, dates, retailers and product details are sourced from public information and provided on a best-effort basis — they can be incomplete, out of date or wrong, and products can sell out or be discontinued without notice. Always confirm availability and details with the retailer or manufacturer before relying on them. Nothing in these apps is dietary, health, allergen, nutritional or cosmetic-safety advice — check official product packaging and labelling for ingredient, allergen and usage information.

21.2 Free, account-free use

These apps are free and, in their current versions, contain no in-app purchases or subscriptions. They do not require an account: you use them as a guest, identified only by a pseudonymous device identifier generated on your device. If we introduce paid features in future, any charges and their terms will be disclosed clearly through the App Store before you incur them.

21.3 Links to creators and retailers

These apps link out to third-party content — including creator reviews and videos — and to retailer and manufacturer sites. We do not control those sites and are not responsible for their content, products, availability, pricing or privacy practices. Following a link is at your own risk and subject to the third party's terms.

21.4 Product content and images

We work to keep the feed accurate, but product information is sourced from public material and curated with the help of automated tools, and may contain errors. Where a product image is an illustration rather than official packaging, it is marked accordingly and should not be relied on as an accurate depiction of a product. No personal data is used to generate any such image.

21.5 Brand names and trade marks

Brand names, product names, trade marks and logos referenced in the feed belong to their respective owners and are used only to identify products for discovery purposes. Their appearance does not imply any endorsement, sponsorship or affiliation.

21.6 Acceptable use

In addition to section 7, you agree not to use automated means (such as bots or scrapers) to access these apps or extract their data, and not to copy, resell or commercially exploit their content or feed.

21.7 Liability

Because these apps are provided free of charge with no fees payable by you, and subject to sections 13 and 14 (which prevail over this clause), our total aggregate liability to you for all claims arising out of or in connection with them is limited, to the maximum extent permitted by law, to AUD $0 — or, where the law requires a remedy, to re-supplying the relevant service.

22. Contact Us

For questions about these Terms:

Hakea Labs
Email: hello@hakealabs.com
Website: hakealabs.com/contact